Effective Date: July 22, 2026
By creating an account, accessing the Portal, integrating with our API, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
ChatSieve provides a WhatsApp-based candidate screening tool for recruitment and staffing agencies, delivered through two modes: the Portal, a web application through which Customers configure screening flows, invite Candidates, and review results; and the API, through which Customers may integrate ChatSieve's screening capability into their own applicant tracking systems or other software. We may add, modify, or discontinue features of the Service from time to time, and will use reasonable efforts to notify Customers of material changes affecting their use of the Service.
You must provide accurate and complete information when creating an account and keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, and must notify us promptly of any unauthorised use of your account. The Service is intended for use by businesses and professionals in the recruitment industry; it is not intended for personal, consumer use.
You agree not to use the Service to send unsolicited, deceptive, or unlawful messages to Candidates, or otherwise violate WhatsApp's Business Messaging Policy or Meta's Terms of Service; to screen candidates in a manner that discriminates on the basis of a protected characteristic under applicable employment or anti-discrimination law; to upload or transmit malicious code, or attempt to gain unauthorised access to our systems or other Customers' data; to reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law; to resell or white-label the Service to third parties without our prior written consent; or to use the Service in violation of any applicable data protection, telecommunications, or consumer protection law. We reserve the right to suspend or terminate accounts that violate this Section, particularly where a violation risks WhatsApp Business Platform access being restricted for other Customers.
As between ChatSieve and the Customer, the Customer is responsible for ensuring it has a valid legal basis to collect, share with ChatSieve, and process Candidate personal data for recruitment screening purposes, including obtaining any consents or providing any notices required under applicable law (such as informing Candidates that their conversation will be processed using an automated screening tool). Customers must not upload special categories of personal data (such as health, religious, or biometric data) into screening flows unless strictly necessary and lawful to do so, are responsible for the accuracy of the screening questions and templates they configure and for how they use screening outcomes in their hiring decisions, and, where required, must execute a Data Processing Agreement with ChatSieve governing our processing of Candidate data as a processor on the Customer's behalf.
Paid subscriptions are billed through Paddle.com Market Limited, our Merchant of Record ("Paddle"). Paddle handles payment collection, invoicing, and applicable sales tax/VAT on our behalf, and its terms and privacy policy govern the payment transaction itself. Fees are described on our pricing page or in an order form and are payable in advance on a recurring basis (monthly or annually, as selected) unless otherwise agreed in writing. All fees are exclusive of taxes unless stated otherwise; taxes are calculated and collected by Paddle as required by law. Except where required by law or expressly stated in these Terms, fees are non-refundable. We may change our pricing with at least 30 days' notice before the change applies to an existing subscription's renewal. Failure to pay outstanding fees may result in suspension of access to the Service until payment is received.
We may offer free trials at our discretion. At the end of a trial period, continued use of the Service may require a paid subscription. Customers may cancel a subscription at any time through the Portal or by contacting info@chatsieve.com; cancellation takes effect at the end of the current billing period, and no partial refunds are issued for the remainder of that period except as required by law.
ChatSieve and its licensors retain all right, title, and interest in and to the Service, including all software, design, trademarks, and underlying technology. These Terms do not grant Customers any rights to our intellectual property except the limited right to access and use the Service as set out herein. Customers retain ownership of the data they input into the Service, including screening templates and Candidate data collected on their behalf ("Customer Data"), and grant ChatSieve a limited licence to process Customer Data solely to provide the Service.
The Service relies on third-party platforms, including the WhatsApp Business Platform operated by Meta and payment processing by Paddle. Your use of the Service is also subject to the applicable terms of these third parties. We are not responsible for the availability, performance, or policies of these third-party platforms, including any interruption caused by changes Meta makes to the WhatsApp Business Platform.
We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may perform scheduled maintenance and will use reasonable efforts to notify Customers in advance where feasible. Support is provided via info@chatsieve.com; specific response-time commitments, if any, are set out in an applicable order form or support policy.
Each party agrees to protect the other's confidential information disclosed in connection with the Service with the same degree of care it uses for its own confidential information of similar nature, and not less than a reasonable degree of care, and to use such information solely to perform its obligations or exercise its rights under these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT SCREENING OUTCOMES GENERATED BY THE SERVICE ARE ACCURATE, COMPLETE, OR SUITABLE AS THE SOLE BASIS FOR ANY HIRING DECISION; CUSTOMERS REMAIN RESPONSIBLE FOR THEIR OWN HIRING DECISIONS AND COMPLIANCE WITH EMPLOYMENT LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATSIEVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO CHATSIEVE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
You agree to indemnify and hold ChatSieve harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your misuse of the Service, including any failure to obtain necessary consents from Candidates.
These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access if you materially breach these Terms and fail to cure the breach within a reasonable period after notice, or immediately in cases of serious violations such as those described in "Acceptable Use" above. Upon termination, your right to use the Service ceases; provisions that by their nature should survive termination (including Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law & Disputes) will survive.
These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles, and the courts of Lahore, Pakistan shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where a Customer's local mandatory consumer or data protection law requires otherwise. Where a Customer is located in the European Union or United Kingdom, nothing in this Section limits any mandatory protections available to that Customer under local law.
These Terms, together with the Privacy Policy and any order form or DPA, constitute the entire agreement between the parties regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. We may update these Terms from time to time; material changes will be notified as described in "Changes to This Policy" in the Privacy Policy, and continued use of the Service after such changes constitutes acceptance. Notices to ChatSieve should be sent to info@chatsieve.com or to ChatSieve, operating from Lahore, Punjab, Pakistan.
Candidate pre-screening software for recruitment and staffing agencies.