FAQ

Questions agencies actually ask.

Can't find your answer? Talk to us directly.

WhatsApp setup
How do I connect my WhatsApp Business number?

Enter the number in onboarding — ChatSieve guides you through Meta's verification, which usually completes in under a minute. Message templates then go to Meta for approval, typically cleared within 24 hours.

Can I use a number we already message candidates from?

Yes, as long as it can be registered as a WhatsApp Business number. If it's already on personal WhatsApp, Meta requires migrating it to Business first — we walk you through that step.

Do candidates need to install anything?

No. They simply reply to a WhatsApp message from your agency — the app they already have installed.

Data privacy & GDPR
Is candidate data GDPR-compliant?

Yes. We act as a data processor on your agency's behalf, support data subject access and deletion requests, and offer a Data Processing Agreement on request. See our Privacy Policy for full detail.

Where is candidate data stored?

Data is encrypted in transit and at rest in region-appropriate cloud infrastructure. Enterprise plans can request data residency in a specific region.

How long is screening data retained?

By default, candidate data is retained for 24 months or until you delete it, whichever comes first. Retention windows are configurable per agency.

AI accuracy & liability
How accurate is the document validation?

Our validation checks document type, expiry, and tampering signals with high confidence, and routes anything uncertain to a human reviewer rather than guessing. It's a decision-support tool — final accept/reject decisions remain with your team.

Is ChatSieve liable for a bad hire?

No. ChatSieve surfaces information and scores to support your team's screening decisions — it does not make hiring decisions and is not a substitute for your own diligence. See our Terms of Service for the full liability disclaimer.

Integrations
Does ChatSieve connect to my ATS?

Yes — our REST API and webhooks push screened, scored candidates into most major ATS platforms. Available on Scale and Enterprise plans.

Can I import candidates without an ATS?

Yes — bulk CSV upload is available on every plan, no integration required.

Billing & cancellation
Can I cancel anytime?

Yes. Starter, Growth, and Scale are month-to-month with no long-term contract — cancel anytime from Billing & usage. Enterprise plans follow the terms of your signed agreement.

What happens if I go over my screening limit?

You're billed per-screening overage at your plan's rate — you're never blocked mid-month. We'll flag it before it happens so you can upgrade if it makes sense.

Still have questions?

Our team replies within one business day.

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AI-powered candidate screening over WhatsApp, built for recruitment agencies.

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